Trading Notice

1. About Virtual Goods

• All items are digital virtual goods (game cards, subscriptions, keys, in-game currency, top-up services). No returns after delivery.
• Delivery is via code / activation key / manual top-up. We never ask for your game account password.
• Confirm the region (e.g. "AU Steam", "PSN AU") before ordering; mismatched regions may not work.

2. Payment Methods

• Bank Transfer: use your order number as the transfer reference; support verifies and delivers after receipt (usually 10–30 min).
• Online Payment: via encrypted Stripe / Pin Payments channels; we do not see your full card number.
• Never pay via unofficial channels (third-party social accounts, private QR codes) — beware of scams.

3. Account & Info Security

• OzPlay support will never ask for your game password, email password or verification codes.
• Keep your order number and delivery code safe; a used code is considered delivered.

4. Refunds & After-sales

• If a product cannot be used due to our fault (invalid code, top-up not received), we support full refund or redelivery.
• Refunds return to your original payment method; timing depends on the channel (usually 1–5 business days).

5. Risk Warning

• Comply with each platform's user agreement; use virtual items obtained through compliant channels.
• Manual top-up is handled by staff; delays may occur at peak times — please wait or contact support.